Terms & Conditions of Hire Aurascape Hospitality Limited

By booking with Aurascape Hospitality Limited, you agree to the following

1. Booking & Payment

- A 50% non-refundable deposit is required to secure your booking.

- Full payment is due day after your hire period ends. Bookings within 1 weeks require full payment upfront.

- Payments via Stripe/PayPal incur a 2.9% processing fee.

- No items will be released without 50% deposit

2. Responsibilities

- You are responsible for all items while in your possession. Damage/loss will be invoiced separately.

3. Hire Period & Late Fees

- Standard hire period is 1–2 days.

- Late returns incur penalties: 10% per day (first 3 days), then 30% per day thereafter.

4. Delivery & Returns

- Delivery within Auckland is charged at a flat rate of $150.

- Deliveries outside Auckland will be quotes based on distance (per kilometer)

- Clients must ensure someone is available to receive and return the items during the agreed time window.

5. Cancellations & Changes

- Changes accepted up to 30 days prior to event (additions only)

Cancellations:
- More than 31 days: 50% deposit forfeited
- All cancellations must be made in writing via email.

6. . Damages & Packaging

- Items must be returned packed as supplied. Fees or replacement charges apply if items returned damaged, or without packaging. Missing/damaged packaging will be charged at replacement cost.

7. Liability

- You are responsible for items from collection/delivery until return.